Our Safe Exchange Guarantee
We guarantee complete customer satisfaction by providing you with our assurance of prompt payment, premium customer service, respect for your privacy, and service with a global reach. When doing business with us, you can be assured of the following:
Guaranteed prompt payment
We promise to process your currency shipment no later than one business day after it arrives at our office. In most cases, shipments are processed the same day they are received. We offer you the choice of payment direct to your bank account (via BACS), via PayPal, or by cheque drawn upon a major UK bank. Payment by international wire transfer is available for larger shipments. Electronic payments are issued the same day, while cheques are mailed out the same or next business day depending upon the time your shipment is processed.
Guaranteed competitive prices paid for your foreign coins
We keep a close eye on the financial markets and strive to offer you the best price for your foreign coins with no added or hidden fees or expenses. If you see a better published exchange rate for your foreign coins from another recognised financial institution (after taking into account all fees and conditions), let us know and we will make every effort to beat it.
Unparalleled customer service
We respond promptly to all enquiries — you can reach us by phone (9am to 5pm Monday to Friday excluding public holidays). Outside of these hours, please leave a message or drop us an email and have it answered by the next business day. Your call or email will be answered by a real person in our office (not a distant call centre) with the ability and authority to answer your question or resolve your problem.
Helpful, timely communication
If you include your email address when you ship currency to us for exchange, as soon as your coins are processed we will send an email to you acknowledging that we have received your shipment, verifying its contents and confirming that your payment is on its way to you. If you only provide a mobile number, we will text you instead.
Respect for your privacy
We will never rent, sell, or otherwise knowingly share your telephone number, mailing address or e-mail address (your "Personal Contact Information") with any third party unless we are required to do so by law or legal process. Your Personal Contact Information will only be used to confirm receipt of your shipment or despatch of your payment, to send a payment to you, to ask you a question or report a problem regarding your shipment, to answer a question asked by you, or for quality control, customer satisfaction and periodic marketing communications.
Legal compliance
Euro Coin Exchange is committed to complying with all applicable regulations designed to prevent money laundering and financing of illegal activities. We are registered with and regulated by Her Majesty's Revenue & Customs (HMRC) as a Money Service Business. Our personnel are fully conversant with anti-money laundering guidelines and are aware of their responsibilities in the monitoring and reporting of any actions which raise suspicion or give cause for concern.
Global reach
Whether you are located in the United Kingdom, North America or anywhere else in the world, with ten coins or ten thousand, Euro Coin Exchange has a foreign coin exchange solution available to assist you.
